Educational Quotes - Page 38

• You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Alexander Turney Stewart

  Inspirational, Cheating, Satisfied

  48 Copy quote

• When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

  Albert Houtum-Schindler

  Loyalty, What Matters, Concern

  4 Copy quote

• We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

  Arthur Blank

  Dedication, Community, Colleagues

  10 Copy quote

• Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

  Arthur Levitt Jr

  Business, Organization, Growth

  7 Copy quote

• In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

  Azim Premji

  Inspirational, Honesty, Integrity

  67 Copy quote

• Bill Gates' Success Factors for Microsoft 1. Long-term Approach 2. Passion for Products and Technology 3. Teamwork 4. Results 5. Customer Feedback 6. Individual Excellence

  Bill Gates

  Teamwork, Passion, Technology

  10 Copy quote

• Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

  Brian Tracy

  Inspirational, Business, Want

  7 Copy quote

• Your company's most valuable asset is how it is known to customers.

  Brian Tracy

  Assets, Valuable, Company

  7 Copy quote

• In the sales profession, the real work begins after the sale is made.

  Brian Tracy

  Real, Work, Selling

  8 Copy quote

• Offer your customers a long-term relationship, then do everything possible to build and maintain it.

  Brian Tracy

  Long, Term, Offers

  Brian Tracy (1998). “Successful Selling”, p.23, Jaico Publishing House

  4 Copy quote

  Show source

• Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.

  Dale Carnegie

  Funny, Success, Business

  Dale Carnegie (2016). “How to win friends & influence people”, p.4, Diamond Pocket Books Pvt Ltd

  10 Copy quote

  Show source

• The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn't any good, they'll out you.

  David Pogue

  Marketing, Mountain, Development

  7 Copy quote

• Simple, clear purpose and principles give rise to complex intelligent behavior. Complex rules and regulations give rise to simple stupid behavior.

  Dee Hock

  Stupid, Intelligent, Simple

  83 Copy quote

• If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

  Derek Sivers

  Baby, Pms, Cds

  "Insight into CD Baby's Customer Support". Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

  4 Copy quote

  Show source

• Don Keough's (CEO Coca-Cola) 11 Rules on "HOW TO LOSE": 1. Stop taking risks 2. Be content 3. Never deviate from what the founder did 4. Be inflexible 5. Rely totally on research and experts 6. Concentrate on competitors instead of your customers 7. Put yourself - not the customer - first 8. Solve administrative concerns first 9. Let others do your thinking for example, headquarters 10. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" 11. Rationalize slow growth

  Donald Keough

  Jobs, Thinking, Risk

  12 Copy quote

• It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

  Gary Vaynerchuk

  Way, Roi, Logical

  11 Copy quote

• Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

  Gary Vaynerchuk

  Friendly, Done, Loyal

  4 Copy quote

• Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.

  Giorgio Armani

  Inspirational, Organization, Care

  16 Copy quote

• There's a place in the world for any business that takes care of its customers-after the sale.

  Harvey Mackay

  World, Care, Inspirational Customer Service

  FaceBook post by Harvey Mackay from Apr 18, 2011

  10 Copy quote

  Show source
• 

  Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

  Howard Schultz

  Inspirational, Encouragement, Loyal Customers

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

  77 Copy quote

  Show source

• Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

  Howard Schultz

  Drinking, Coffee, Home

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

  17 Copy quote

  Show source

• If you're not serving the customer, your job is to be serving someone who is.

  Jan Carlzon

  Inspirational, Loyalty, Jobs

  59 Copy quote

• If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

  Jan Carlzon

  Suffering, Care, Faults

  43 Copy quote

• In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

  Jeff Bezos

  Motivation, World, Great Customer Service

  10 Copy quote

• We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

  Jeff Bezos

  Successful, Years, Ideas

  57 Copy quote