Educational Quotes - Page 40

• The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

  Susan Ward

  Irony, Promotion, Good Customer Service

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• Lower prices are not service; they're just lower prices.

  Susan Ward

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• Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

  Tom Peters

  Funny, Leadership, Unique

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• Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

  Tom Peters

  Mean, Ideas, Differences

  8 Copy quote

• It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

  Tom Peters

  Simple, Faster, Ifs

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• Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

  Tony Hsieh

  Technology, Emotional, Phones

  5 Copy quote

• What comes out of your mouth is determined by what goes into your mind.

  Zig Ziglar

  Attitude, Knowledge, Character

  FaceBook post by Zig Ziglar from Jul 18, 2014

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• Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

  Nicholas Negroponte

  Real, Ideas, Want

  "Online Extra: Q&A With MIT's Nicholas Negroponte". Interview with Stephen Baker, www.bloomberg.com. June 21, 2004.

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• It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

  Gordon Bethune

  Successful, Doe, Metrics

  29 Copy quote

• If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal business hours? After all, they can put in the requisite 'face time' whether they are surfing the Internet or analyzing customer data.

  Robert Pozen

  Motivation, Order, Data

  4 Copy quote

• The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.

  Aaron Levie

  Technology, Trying, Way

  "Why Consumer Style Sells in the Corporate World: 10 Questions with Box CEO Aaron Levie". Interview with Sarah Mitroff, www.wired.com. August 20, 2012.

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• We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

  Eckhard Pfeiffer

  Accountability, Needs, Ownership

  4 Copy quote

• If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

  Thomas G. Stemberg

  Shoes, Not Good Enough, Want

  5 Copy quote

• Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.

  Thomas G. Stemberg

  Fall, Forget, Behavior

  19 Copy quote

• One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.

  Thomas G. Stemberg

  School, People, Marketing

  4 Copy quote

• As far as the customer is concerned, the interface is the product.

  Jef Raskin

  Design, Experience, Usability

  Jef Raskin (2000). “The Humane Interface: New Directions for Designing Interactive Systems”, p.5, Addison-Wesley Professional

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• In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer by telling a story. You just do.

  Tate Taylor

  Motivational Sales, Retail, Stories

  6 Copy quote

• I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.

  Judith Leiber

  Self, People, Important

  6 Copy quote

• Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.

  Blake Mycoskie

  Passion, Loyal Customers, Giving

  5 Copy quote

• When you're buying a pair of TOMS, if you don't feel like you're part of a community, then I've failed.

  Blake Mycoskie

  Community, Buying, Pairs

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• Bend your minds and wills to the education of the peoples and kindreds of the earth, that haply the dissensions that divide it may, through the power of the Most Great Name, be blotted out from its face, and all mankind become the upholders of one Order, and the inhabitants of one City.

  Bahá'u'lláh

  Order, Cities, Names

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• Close investigation will show that the primary cause of oppression and injustice, of unrighteousness, irregularity and disorder, is the people's lack of religious faith and the fact that they are uneducated.

  Abdu'l-Bahá

  Religious, People, Causes

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• The primary, the most urgent requirement is the promotion of education. It is inconceivable that any nation should achieve prosperity and success unless this paramount, this fundamental concern is carried forward. The principal reason for the decline and fall of peoples is ignorance. Today the mass of the people are uninformed even as to ordinary affairs, how much less do they grasp the core of the important problems and complex needs of the time.

  Abdu'l-Bahá

  Fall, Ignorance, People

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• ...knowledge is the cause of human progress.

  Abdu'l-Bahá

  Progress, Causes, Humans

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• To promote knowledge is thus an inescapable duty imposed on every one of the friends of God.

  Abdu'l-Bahá

  Duty

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