Customers Quotes - Page 36

• Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

  Ron Kaufman

  Team, Writing, Service Culture

  4 Copy quote

• Developing great employees attracts great customers.

  Ron Kaufman

  Service Culture, Employee, Developing

  4 Copy quote

• Employees are the key to your success with customers. Treat them well!

  Ron Kaufman

  Keys, Service Culture, Treats

  7 Copy quote

• Silent customers can be deadly. Encourage them to complain.

  Ron Kaufman

  Service Culture, Complaining, Silent

  4 Copy quote

• If you were a customer, would you come back to buy your products or services?

  Ron Kaufman

  Service Culture, Products, Ifs

  4 Copy quote

• Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

  Ron Kaufman

  Service Culture, Loyal Customers, Enjoy

  4 Copy quote

• If your customers are demanding, be thankful.

  Ron Kaufman

  Service Culture, Being Thankful, Ifs

  8 Copy quote

• If customers say you're just 'all right', you've not done enough, you've failed to delight.

  Ron Kaufman

  Service Culture, Done, Delight

  4 Copy quote

• When the customer makes contact, he does not want a quote. He wants a commitment.

  Ron Kaufman

  Commitment, Service Culture, Doe

  12 Copy quote

• The right measure is not how many customers you've got, but how closely you hold them.

  Ron Kaufman

  Service Culture, Culture

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  4 Copy quote

  Show source

• Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

  Ron Kaufman

  Service Culture, Generosity, Problem

  4 Copy quote

• The bottom line is a by-product of taking care of your main product - your customers.

  Ron Kaufman

  Service Culture, Care, Lines

  4 Copy quote

• The first step to delighting your customers is being there when they need you.

  Ron Kaufman

  Service Culture, Needs, Firsts

  7 Copy quote

• Preparation is good, but customers need results.

  Ron Kaufman

  Service Culture, Preparation, Needs

  4 Copy quote

• Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

  Ron Kaufman

  Service Culture, Culture, Looks

  8 Copy quote

• If your customers have to ask you for it, you haven't been thinking far enough ahead.

  Ron Kaufman

  Thinking, Service Culture, Enough

  4 Copy quote

• A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

  Ron Kaufman

  Service Culture, Race, Way

  4 Copy quote

• When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

  Ron Kaufman

  Service Culture, Expectations, Faster

  "Lift Me UP! Service with a Smile: World-Class Quips and Action Tips to Brighten Up Your Services!". Book by Ron Kaufman, May 14, 2005.

  9 Copy quote

  Show source

• Good customers want good quality service. Great customers want it even more.

  Ron Kaufman

  Service Culture, Quality, Want

  7 Copy quote

• No one ever delighted a customer by being 'good enough'.

  Ron Kaufman

  Service Culture, Good Enough, Be Good

  4 Copy quote

• Don't let high-speed completely replace high-touch. Your customers may appreciate both.

  Ron Kaufman

  Service Culture, Appreciate, May

  4 Copy quote

• You wanna hurt me? Go right ahead if it makes you feel any better. I'm an easy target. Yeah, you're right. I talk too much. I also listen too much. I could be a cold-hearted cynic like you, but I don't like to hurt people's feelings. Well, you think what you want about me. I'm not changing. I like me. My wife likes me. My customers like me. 'Cause I'm the real article. What you see is what you get.

  John Candy

  Hurt, Real, Thinking

  "Fictional character: Del Griffith". "Planes, Trains and Automobiles", 1987.

  84 Copy quote

  Show source

• The customer’s always right.

  Mitch Hedberg

  4 Copy quote

• Most ads are about the product or the company that makes it...the best ads are about the customer and how the product will change his life.

  Roy H. Williams

  Company, Ads, Products

  5 Copy quote

• Demo: presentation of a specific set of capabilities needed to solve the customer's critical business issue.

  Peter Cohan

  Issues, Demos, Solve

  5 Copy quote