Customers Quotes - Page 37

• I'm speaking to you from Silicon Valley, where some of the most prominent and successful companies have built their businesses by lulling their customers into complacency about their personal information. They're gobbling up everything they can learn about you and trying to monetize it. We think that's wrong. And it's not the kind of company that Apple wants to be.

  Tim Cook

  Successful, Thinking, Apples

  "Apple boss delivers strongest attack yet on Facebook and Google over privacy" by Stuart Dredge, www.theguardian.com. June 3, 2015.

  7 Copy quote

  Show source

• Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.

  Fred Reichheld

  Book, Names, Differences

  11 Copy quote

• I'm starting to believe that part of the solution regarding the devices is that they have a role to play in engaging the customer and keeping our product in front of them during the pre-show. They certainly have a role to play in ticket sales. Inside the movie auditorium, though, during the feature presenation there's no place for them. Every single weekend two out of the top three reasons people contact us are: somebody's being disruptive, with a device most of the time, or a dirty bathroom.

  Gerry Lopez

  Believe, Dirty, Weekend

  Source: deadline.com

  4 Copy quote

  Show source

• Our focus is on the forward end of things: the customer and what does he want to do? If you're buying underwear and household items ladders and everything else - I buy all sorts of stuff on Amazon Prime - why shouldn't I buy this? Any legal document, contract or otherwise, that prevents me from doing that, I don't want to be a part of.

  Gerry Lopez

  Focus, Ladders, Want

  Source: deadline.com

  9 Copy quote

  Show source

• I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

  Tony Hsieh

  Strong, Thinking, Years

  Source: www.pbs.org

  8 Copy quote

  Show source

• Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

  Tony Hsieh

  Running, Long, Purpose

  Source: www.pbs.org

  5 Copy quote

  Show source

• Love is the merchandise which all the world demands; if you store it in your heart, every soul will become your customer.

  Hazrat Inayat Khan

  Heart, Love Is, Soul

  Hazrat Inayat Khan (1996). “Bowl of Saki”, p.20, Motilal Banarsidass Publishe

  63 Copy quote

  Show source

• Your people come first, and if you treat them right, they'll treat the customers right.

  Herb Kelleher

  People, Firsts, Treats

  6 Copy quote

• If we get better our customers will demand we get bigger.

  S. Truett Cathy

  Get Better, Demand, Bigger

  28 Copy quote

• If you don't have trust inside your company, then you can't transfer it to your customers.

  Roger Staubach

  Company, Transfers, Ifs

  4 Copy quote

• There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

  Jeff Bezos

  Successful, People, Way

  4 Copy quote

• Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.

  Lillian Vernon

  Unique, People, Trying

  7 Copy quote

• We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

  Herb Kelleher

  America, Records, Statistics

  5 Copy quote

• Don't listen to you customers. They don't know what they want anyway.

  Larry Weber

  Want, Knows

  4 Copy quote

• Challenging schools to treat their students as customers with a choice, instead of inmates serving time.

  David Warlick

  School, Choices, Challenges

  10 Copy quote

• Corporations don't create jobs, customers do. So when all the economic gains go to the top, as they're doing now, the vast majority of Americans don't have enough purchasing power to buy the things corporations want to sell - which means businesses stop creating enough jobs.

  Robert Reich

  Jobs, Mean, Creating

  27 Copy quote

• An unsuccessful manager blames failure on his obligations; the effective manager turns them to his own advantage. A speech is a chance to lobby...a visit to an important customer a chance to extract trade information.

  Henry Mintzberg

  Important, Speech, Information

  5 Copy quote

• Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

  Richard Branson

  Senior, People, Links

  Sir Richard Branson (2012). “Like A Virgin: Secrets They Won’t Teach You at Business School”, p.25, Random House

  4 Copy quote

  Show source

• Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.

  Ed Robertson

  Expectations, Quality, Firsts

  4 Copy quote

• There is no other art medium like tattooing in the world. When the customer comes in with a basic idea, it is up to me to design and translate that idea onto skin. I really appreciate when customers have enough trust in what I can do.

  William Webb

  Art, Ideas, Appreciate

  4 Copy quote

• If you really want to make a difference for the customer, so what you have got to do is to make sure the products that you're bringing down in price are ones that they are buying every day.

  Ian McLeod

  Differences, Making A Difference, Want

  Source: www.sbs.com.au

  4 Copy quote

  Show source

• If the customer loves you, the government will have to love you.

  Jack Ma

  Love You, Government, Ifs

  4 Copy quote

• Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

  W. Edwards Deming

  Light, Doe, Gas

  13 Copy quote

• Earlier this week - this is crazy - the country's first marijuana cafe opened up, which not only sells medical marijuana, but also has a restaurant where customers can eat. In a related story, the recession is over.

  Conan O'Brien

  Country, Crazy, Marijuana

  4 Copy quote

• The 'Main Street' retailers ... see customers come to the store to locate items ... only to leave and order the items over the Internet just to escape the sales tax.

  John McCain

  Order, Internet, Main Street

  "States argue for taxing Internet transactions" by Ian Christopher McCaleb, www.cnn.com. March 14, 2001.

  4 Copy quote

  Show source