Customer satisfaction is worthless. Customer loyalty is priceless.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Don't find customers for your products, find products for your customers.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Your most unhappy customers are your greatest source of learning.
Revolve your world around the customer and more customers will revolve around you.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The complaining customer represents a huge opportunity for more business.
Do what you do so well that they will want to see it again and bring their friends.
Repeat business or behavior can be bribed. Loyalty has to be earned.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Know what your customers want most and what your company does best. Focus on where those two meet.
Customer service is not a department, it's everyone's job.
Profit in business comes from repeat customers
Coming together is a beginning; keeping together is progress; working together is success.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
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