Customer Loyalty Quotes - Page 3

• The purpose of a business is to create a customer.

  Peter Drucker

  Motivational, Business, Loyal Customers

  Peter Drucker (2012). “The Frontiers of Management”, p.224, Routledge

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  Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

  Mark Cuban

  Success, Encouragement, Business

  Mark Cuban (2011). “How to Win at the Sport of Business: If I Can Do It, You Can Do It”, p.81, Diversion Books

  27 Copy quote

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• If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

  Jeff Bezos

  Inspirational, Business, Media

  27 Copy quote

• Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

  Ross Perot

  Inspirational, Loyalty, Educational

  20 Copy quote

• Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.

  Gary Hamel

  Loyalty, Irrelevance, Long

  "Gary Hamel On Innovating Innovation". Interview with Steve Denning, www.forbes.com. December 04, 2012.

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• If you're not serving the customer, your job is to be serving someone who is.

  Jan Carlzon

  Inspirational, Loyalty, Jobs

  59 Copy quote

• A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill.

  Simon Mainwaring

  Loyalty, Want, Corporations

  "What #OccupyWallStreet Must Ask of Corporations and Themselves" by Simon Mainwaring, www.huffingtonpost.com. October 12, 2011.

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• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

  14 Copy quote

• Every great business is built on friendship.

  James Cash Penney

  Inspirational, Educational, Loyal Customers

  15 Copy quote