Customer Loyalty Quotes - Page 2

• The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

  Peter Drucker

  Loyalty, Educational, Selling Products

  Peter F. Drucker (2009). “Management: Tasks, Responsibilities, Practices”, p.97, Harper Collins

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• If put to the pinch, an ounce of loyalty is worth a pound of cleverness.

  Elbert Hubbard

  Loyalty, Loyal Customers, Pounds

  Elbert Hubbard (2005). “Loyalty in Business: One and Twenty Other Good Things”, p.84, Cosimo, Inc.

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• A satisfied customer is the best business strategy of all.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  "Basics of retail Management". Book by Narendra Kumar et al.,

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• Every company's greatest assets are its customers, because without customers there is no company.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  Michael LeBoeuf (2000). “How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age”, Penguin Putnam

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  The goal as a company is to have customer service that is not just the best, but legendary.

  Sam Walton

  Inspirational, Business, Loyal Customers

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• Kind words can be short and easy to speak, but their echoes are truly endless.

  Mother Teresa

  Inspirational, Life, Motivational

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• Always do more than is required of you.

  George S. Patton

  Motivational, Inspiring, Graduation

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• The first step in exceeding your customer's expectations is to know those expectations.

  Roy H. Williams

  Funny, Loyalty, Educational

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• There is extraordinary chemistry that exists in long-term relationships

  Jay Conrad Levinson

  Inspirational, Educational, Long

  Jay Conrad Levinson, Jeannie Levinson (2007). “Startup Guide to Guerrilla Marketing: A Simple Battle Plan for First-Time Marketers”, p.53, Entrepreneur Press

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• In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

  Azim Premji

  Inspirational, Honesty, Integrity

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  Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

  Howard Schultz

  Inspirational, Encouragement, Educational

  "Grounds For Success". Interview with Scott S. Smith, www.entrepreneur.com. May 1, 1998.

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• Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

  Zig Ziglar

  Loyalty, Business, Educational

  "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

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• Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

  W. Edwards Deming

  Inspirational, Business, Loyal Customers

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• It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Henry Ford

  Inspirational, Loyalty, Money

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• When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

  Albert Houtum-Schindler

  Loyalty, Educational, What Matters

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• Excellent firms don't believe in excellence - only in constant improvement and constant change.

  Tom Peters

  Inspirational, Loyalty, Educational

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• Being on par in terms of price and quality only gets you into the game. Service wins the game.

  Tony Alessandra

  Inspirational, Educational, Winning

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• In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.

  Simon Mainwaring

  Loyalty, Meaningful, Believe

  "What #OccupyWallStreet Must Ask of Corporations and Themselves" by Simon Mainwaring, www.huffingtonpost.com. October 12, 2011.

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• A rose on time is more valuable than a $1,000 gift that's too late.

  Jim Rohn

  Inspirational, Educational, Loyal Customers

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• Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as “sophisticated,” “desirable,” “innovative,” “friendly,” and “trustworthy.”

  Nirmalya Kumar

  Loyalty, Emotional, Attachment

  "Can You Name a Chinese Brand?" by Nirmalya Kumar, www.huffingtonpost.com. June 20, 2013.

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• When you help others feel important, you help yourself feel important too.

  David J. Schwartz

  Inspirational, Helping Others, Important

  David J. Schwartz (2014). “The Magic of Thinking Big”, p.121, Penguin

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• Risk more than others think safe.

  Howard Schultz

  Thinking, Loyal Customers, Risk

  Howard Schultz, Dori Jones Yang (1997). “Pour your heart into it: how Starbucks built a company one cup at a time”

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• The next battle being fought by e-commerce companies will be for customer loyalty.

  Priyanka Gill

  Loyalty, Battle, Next

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• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

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• There is only one boss. The customer.

  Sam Walton

  Business, Loyal Customers, Boss

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

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