Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's fast and cheap. They build a plan once and keep using the same plan over and over with other clients.
I often say that good crisis management is good decision-making under stress.
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics.
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when a crisis befalls them. Crises are, in a word, inevitable, and those macho companies that think, "it can't happen here," or if it does, "I can handle it," will suffer the hardest failures.
There is a lot of management going on with directing. Maybe that was the biggest surprise-just the amount of tending that I had to do. The different personalities . . . It's not my way, and it's never been my function before as a writer. I tend to be a moody and somewhat withdrawn person, and I felt very clearly that I had to throw that away because that wasn't allowed here - there were other people who were going to be filling that role. Sometimes it became exhausting, especially around the eleventh hour of the day.
To paraphrase the late management thinker and writer, Peter Drucker, thinking is hard work, which is why so few people (including actually senior managers) do it. Once there is some "conventional," seemingly-reasonable story, people just accept it and don't ask, "is this actually true? Is it consistent with the data?" And this extends to the highest reaches of organizational life.
Today, if the CEO thinks it's a good idea, it's done everywhere; if the CEO thinks it's a bad idea, it's done nowhere. We ought to be more agnostic and open to learning things that we didn't expect - and the only way to do that is to try things and be open-minded about how well they are working. And third, evidence-based management involves reading and learning - just like doctors do - and to do so not just in school but afterward, as well.
The business schools could do a better job teaching face-to-face management, the actual work of organizing and helping along the efforts of others in the organization. The more quantitative disciplines have gotten more attention, often more research dollars. Areas like organizational science or, even mushier, leadership have had more trouble settling on what it's important to teach, and how. It's rather like strategy itself, which as I argue in the book, has had trouble through most of its history figuring out how to incorporate people, their motivation and ability, into its calculations.
People believe that management consultants are mostly useless parasites. Up until about 1980 it was consultants more than anyone else who came up with the critical concepts behind strategy. The history of strategy suggests there are lots of things consultants can do for a company that the company can't typically do for itself.
All of human history is about the going from sudden fat years to the sudden lean years. We've always had good times and bad, and we've had ways of managing the bad times. We have ways of insulating ourselves, making ourselves less sensitive for the bad times by having things like grain stores, for example. Pretty much every civilization that's lasted for any reasonable length of time has some food management principles behind it. But what's been happening over the past thirty years is it's failed - the insurance policy.
There's a tendency in graphics to allow the trimming of certain parts. But I think that if you're open about your process, your methodology, such as introducing thresholds, introducing filters, techniques people use in research and data management, it's legitimate. It's legitimate to say, "We're only going to show data above this level, or between levels."
There is not much new in management, but there is a lot new in business.
Theatre director: a person engaged by the management to conceal the fact that the players cannot act.
To be ignorant of one's ignorance is the malady of the ignorant.
For real change, we need feminine energy in the management of the world. We need a critical number of women in positions of power, and we need to nurture the feminine energy in men.
I've never formally trained for pain management, but I have a good understanding of how to conquer it. I just analyze the pain, feel it in the moment, and then mentally become numb to it.
Nostalgia is a seductive liar.
Events that are predestined require but little management. They manage themselves. They slip into place while we sleep, and suddenly we are aware that the thing we fear to attempt, is already accomplished.
The Democrats seem to be basically nicer people, but they have demonstrated time and again that they have the management skills of celery.
Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.
Leaders are people who do the right thing; managers are people who do things right.
Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.
The manager accepts the status quo; the leader challenges it.
Taking charge of your own learning is a part of taking charge of your life, which is the sine qua non in becoming an integrated person.
The manager has his eye on the bottom line; the leader has his eye on the horizon.
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