I think it is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality
What you manage in business is people
It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away
Management manages by making decisions and by seeing that those decisions are implemented.
Management must manage!
Management must have a purpose, a dedication and that dedication must have an emotional commitment. It must be built in as a vital part of the personality of anyone who truly is a manager.
The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.
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