I was engaged in what I believe to be the most thrilling industry in the world-aviation. My heart still leaps when I see a tiny two-seater plane soaring gracefully through the sky. Our great airlines awe me. Yet I know they were not produced in a day or a decade.
A commercial aircraft is a vehicle capable of supporting itself aerodynamically and economically at the same time.
First Europe, and then the globe, will be linked by flight, and nations so knit together that they will grow to be next-door neighbors. . . . What railways have done for nations, airways will do for the world.
Most big companies don't like you very much, except hotels, airlines and Microsoft, which don't like you at all.
Yesterday, I tried to call Northwest Airlines' customer-service line over a couple of hours. I couldn't get through. The recording said, "Due to a high volume of calls" Well, you could put it that way - "Due to a high volume of calls". Or you could say, "Due to an insufficient number of employees..."
I wanted to distance myself from those pasty faced corpses in suits I saw in airline magazine ads. If I was going to become a businessman, I was going to do it on my own terms.
I was a mechanic in the Navy. And mechanics in the Navy are like mechanics in airlines. You may have more stripes than I do, but you don't know how to fix the airplane.
Loyal employees in any company create loyal customers, who in turn create happy shareholders.
I was never, ever interested in becoming a businessman or an entrepreneur. If I was a businessman, or saw myself as a businessman, I would have never gone into the airline business.
Highly complementary airline alliances and mergers can bring important benefits to passengers by connecting networks, offering new services and generating efficiencies across the aviation value chain. However, this has to take place within a competitive environment. It is vital that the economic benefits of an airline alliance or merger are passed on to passengers.
I don't care what you cover the seats with as long as you cover them with assholes.
There always has been a mystique and a romance about aviation, but in terms of the principles involved of satisfying your customer there's no difference between selling airlines seats and chocolate bars.
If Richard Branson had worn a pair of steel-rimmed glasses, a double-breasted suit and shaved off his beard, I would have taken him seriously. As it was I couldn't . . .
What we are trying to do at Virgin is not to have one enormous company in one sector under one banner, but to have two hundred or even three hundred separate companies. Each company can stand on its own feet and, in that way, although we've got a brand that links them, if we were to have another tragedy such as that of 11 September - which hurt the airline industry - it would not bring the whole group crashing down.
We have to make you think it's an important seat - because you're in it.
The airline business is fast-paced, high risk, and highly leveraged. It puts a premium on things I like to do. I think I communicate well. And I am very good at detail. I love detail.
It is obvious we are fighting for the Air France Group. . . . But in actual fact, we are also fighting for France.
The airline business is crazy. I've not been enamored with the industry in general. You can't depend on anybody and anything. It's dog-eat-dog and one thing or another from one minute to the next. What I understand about it, I don't like what I see.
Every other start-up wants to be another United or Delta or American. We just want to get rich.
There has to be so many other ways of approaching airline security than demeaning ourselves by giving up a lot of our dignities and our liberty to do this.
When I was younger I wanted to be an airline pilot, but that lasted for about 30 seconds.
Anything that is white is sweet. Anything that is brown is meat. Anything that is grey, don't eat.
It was over in a blink of an eye, that moment when aviation stirred the modern imagination. Aviation was transformed from recklessness to routine in Lindbergh's lifetime. Today the riskiest part of air travel is the drive to the airport, and the airlines use a barrage of stimuli to protect passengers from ennui.
Short of committing murder, negative publicity sells more seats than positive publicity.
It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.
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