The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Prepare to win, or lose to someone who is.
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.
You can't be a winner if you're a whiner...wiener.
The biggest mistake businesses make is advertising before they have become well known.
Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Trust is even more important than love.
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.
Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
The best way to learn how to become trustworthy is to study other trustworthy people.
Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.
You can't trust others unless you trust yourself.
Your character holds the key to your trustworthiness.
People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Use your CRM to retain customers.
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
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