Courteous treatment will make a customer a walking advertisement.
The first question which the priest and the Levite asked was: 'If I stop to help this man, what will happen to me?' But... the good Samaritan reversed the question: 'If I do not stop to help this man, what will happen to him?'
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.
The purpose of a business is to create a customer.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
I don't know what your destiny will be, but one thing I know: the only ones among you who will be really happy are those who will have sought and found how to serve.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
The longer you wait, the harder it is to provide outstanding customer service.
Service to others is the rent you pay for your room here on earth.
Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
Coming together is a beginning; keeping together is progress; working together is success.
Always do more than is required of you.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
The complaining customer represents a huge opportunity for more business.
If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help someone else.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Do what you do so well that they will want to see it again and bring their friends.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
There is only one boss. The customer.
Unless you have 100% customer satisfaction, you must improve.
What are you doing for others?
Customer service shouldn't just be A department, it should be the entire company.
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