When you become detached mentally from yourself and concentrate on helping other people with their difficulties, you will be able to cope with your own more effectively. Somehow, the act of self - giving is a personal power - releasing factor.
Everybody can be great, because everybody can serve. [...] You only need a heart full of grace.
Customer complaints are the schoolbooks from which we learn.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
There is no use whatsoever in trying to help people who do not help themselves.
Worry about being better; bigger will take care of itself
You only need a heart full of grace
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