A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Seven Deadly Sins Wealth without work Pleasure without conscience Science without humanity Knowledge without character Politics without principle Commerce without morality Worship without sacrifice.
Whatever you do may seem insignificant to you, but it is most important that you do it.
It is the quality of our work which will please God and not the quantity.
[It] is impossible for us to establish a living vital connection with the masses unless we will work for them, through them and in their midst, not as their patrons but as their servants.
I cannot imagine anything nobler or more national than that for, say, one hour in the day we should all do the labor the poor must do, and thus identify ourselves with them and through them, with all mankind.
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