"If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective."
Self-awareness involves deep personal honesty. It comes from asking and answering hard questions.
Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.
Each of us tends to think we see things as they are, that we are objective. But this is not the case. We see the world, not as it is, but as we are - or as we are conditioned to see it.
Every exaggeration of the truth once detected by others destroys our credibility and makes all that we do and say suspect.
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