Great companies foster a productive tension between continuity and change.
The signature of mediocrity is chronic inconsistency.
Leaders who led their organizations quietly and humbly, were much more effective than flashy, charismatic high profile leaders.
For no matter what we achieve, if we don't spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect - people we really enjoy being on the bus with and who will never disappoint us - then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with.
Genius of AND. Embrace both extremes on a number of dimensions at the same time. Instead of choosing a OR B, figure out how to have A AND B-purpose AND profit, continuity AND change, freedom AND responsibility, etc.
The signature of mediocrity is not an unwillingness to change. The signature of mediocrity is inconsistency.
An organization is not truly great, if it cannot be great without you.
Creativity dies in an indisciplined environment.
The purpose of bureaucracy is to compensate for incompetence and lack of discipline.
The only mistakes you can learn from are the ones you survive.
Discipline is consistency of action.
You must maintain unwavering faith that you can and will prevail in the end, regardless of the difficulties, AND at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be.
We are not imprisoned by circumstances, setbacks, mistakes or staggering defeats, we are freed by our choices.
Don't be interesting - be interested.
The moment you feel the need to tightly manage someone, you've made a hiring mistake. The best people don't need to be managed. Guided, taught, led-yes. But not tightly managed.
A culture of discipline is not a principle of business, it is a principle of greatness.
Focusing solely on what you can potentially do better than any other organization is the only path to greatness.
True leadership has people who follow when they have the freedom not to.
The only way to remain great is to keep on applying the fundamental principles that made you great.
Most people will look back and realize they did not have a great life because it's just so easy to settle for a good life.
In a world of constant change, the fundamentals are more important than ever.
Whether you prevail or fail depends more on what you do to yourself than on what the world does to you.
The essence of profound insight is simplicity.
There is a sense of exhilaration that comes from facing head-on the hard truths and saying, "We will never give up. We will never capitulate. It might take a long time, but we will find a way to prevail."
Good is the enemy of great. That's why so few things become great.
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