A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one.
Remember that failure is an event, not a person.
Resolve to be among the top 20% of salespeople who make 80% of the sales.
Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats.
Prospecting - Find the man with the problem.
Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
It's astonishing how many business owners are terrified of selling. Salespeople who see the most people a day are the highest paid regardless of the economy.
I talk to nurses and programmers, salespeople and firefighters - people who bust their tails every day. Not one of them - not one - stashes their money in the Cayman Islands to avoid paying their fair share of taxes.
Victory comes only after many struggles and countless defeats.
Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.
I've always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best.
Why do so many salespeople talk to customers about the product and not the result?
A salaried job trains us to be "right" all the time and induces an entitlement mentality. This is because we get paid the same amount no matter what work we are producing, and we begin to see this is fair and right, and we begin being trained to think we are right all the time. When we become salespeople and marketers, we have to leave all of that behind.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
I try to visit stores because it's important to meet the teams and to hear the comments of the salespeople.
I've worked with farmers in Zimbabwe who've lost their lands. I've worked with people in Venezuela, under threat of kidnappings, whose external world is unstable. But they have very strong social connections with their family and friends. And as a result, they're able to maintain a greater level of happiness and optimism than I've seen from bankers, consultants, or salespeople who are on the road all the time, who follow jobs separated from their families, and, as a result, find themselves missing out on the happiness that comes from those very connections that they severed.
No computer network with pretty graphics can ever replace the salespeople that make our society work.
A book tour is not a good opportunity to let your mind wander. You have to pay attention, remember salespeople's and interviewers' names, succinctly summarize your book in a 'selling' way, and so on.
Only two groups of people intimidate me absolutely: salespeople and the French.
I think because both of my parents were essentially salespeople, and Italian-Americans, I always seemed to get along with people; I had a knack of finding something to talk about.
I've known entrepreneurs who were not great salespeople, or didn't know how to code, or were not particularly charismatic leaders. But I don't know of any entrepreneurs who have achieved any level of success without persistence and determination.
Over the long haul, salespeople come and go, but having top-shelf management in place is the ultimate answer.
Qualified software engineers, managers, marketers and salespeople in Silicon Valley can rack up dozens of high-paying, high-upside job offers any time they want, while national unemployment and underemployment is sky high
I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.
We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales; extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
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