...how engaged are your employees right now? You may consider such a question impossible to answer, but the truth is, you need to know this if you want a more profitable, ethical organization, as everyone must share the same values to make the changes genuine
As a manager the important thing is not what happens when you are there, but what happens when you are not there
Be generous with the credit for your achievements. The more other people feel that they are gaining from your success, the more they will continue to help and others will want to join in
Thirty years ago, about 80% of a company's assets resided in its plant and equipment, with 20% in the knowledge of its people. Today, the reverse is true. The knowledge of our staff is our principal asset
Being satisfied with the status quo means you are not making progress
It's better to ask the right questions than accept the status quo
Few people do business well, who do nothing else.
A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.
Businesses that grow by development and improvement do not die. But when a business ceases to be creative, when it believes it has reached perfection and needs to do nothing but produce no improvement, no development, it is done
It's the behaviour of your company and its people that form your reputation, and your reputation is your brand
We spend most of our lives working. So why do so few people have a good time doing it?
Inspirational leadership connects to a highly motivated workforce which, in turn, means inspirational results
A passion for continual learning, a refined, discerning ear for the moral and ethical consequences of their actions, and an understanding of the purposes of work and human organisations
Learning to be an effective leader is no different than learning to be an effective person. And that's the hard part
Leadership produces change. That is its primary function
The executive art is nine-tenths inducing those who have authority to use it in taking pertinent action
What you manage in business is people
It's a great discipline to have to report to somebody, even if you're the sole owner
People work in the system. Management creates the system
The biggest enemy of management is indifference. It's when people don't give a damn
In difficult circumstances, teams either separate or come closer together, it's as simple as that
The enemy of stability can be complacency
Training and development: The best development programmes change the way people see themselves
Nothing beats standing in the middle of the action, with all the data I need at my fingertips
It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away
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