Every company's greatest assets are its customers, because without customers there is no company.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
Customer service is the new marketing.
There is only one boss. The customer.
Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.
There's a place in the world for any business that takes care of its customers-after the sale.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
Do what you do so well that they will want to see it again and bring their friends.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Revolve your world around the customer and more customers will revolve around you.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Unless you have 100% customer satisfaction, you must improve.
Customer satisfaction is worthless. Customer loyalty is priceless.
The way you treat your employees is the way they will treat your customers
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.
Make the customer the hero of your brand's story.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends
or simply: