Religion has done love a great service by making it a sin.
Television could perform a great service in mass education, but there's no indication its sponsors have anything like this on their minds.
Profit in business comes from repeat customers
Every great business is built on friendship.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Every company's greatest assets are its customers, because without customers there is no company.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
The longer you wait, the harder it is to provide outstanding customer service.
Men are rich only as they give. He who gives great service gets great rewards.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Being on par in terms of price and quality only gets you into the game. Service wins the game.
There is only one boss. The customer.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
One of the greatest gifts you can give to anyone is the gift of attention
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
I like to listen. I have learned a great deal from listening carefully. Most people never listen.
Your most unhappy customers are your greatest source of learning.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
Well done is better than well said.
One of the greatest gifts you can give your husband is your own wholeness.
I'm working harder than ever now, and I'm putting on my pants the same as I always have. I just get up every day and try to do a little better than the day before, and that is to run a great restaurant with great food, great wine, and great service. That's my philosophy.
No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others; or failing therein, it ceases to be profitable and ceases to exist.
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