Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
The most important quality of leadership is intellectual honesty. The reality principle - the ability to see the world as it really is, not as you wish it were.
First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.
The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.
Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.
The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.
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