We can't be in survival mode. We have to be in growth mode.
We are stubborn on vision. We are flexible on details.
If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
It's not an experiment if you know it's going to work.
Life's too short to hang out with people who aren't resourceful.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
People who are right most of the time are people who change their minds often
I believe you have to be willing to be misunderstood if you're going to innovate.
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