Retention Quotes

• We have already seen evidence that, notwithstanding the addition of substantial resources, we are experiencing great stress in recruiting and not inconsequential retention problems.

  John M. McHugh

  Stress, Problem, Resources

  63 Copy quote

• Perfect retention. I dont think I could do that-Ive never disciplined myself to do it.I suppose a lot of it is a question of discipline. Which improvisation is not.

  George Shearing

  Thinking, Discipline, Perfect

  53 Copy quote

• You don't earn loyalty in a day. You earn loyalty day-by-day.

  Jeffrey Gitomer

  Inspirational, Loyalty, Educational

  Twitter post from Apr 06, 2015

  41 Copy quote

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• A satisfied customer is the best business strategy of all.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  "Basics of retail Management". Book by Narendra Kumar et al.,

  66 Copy quote

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• I think the acquisition of consumers might be on the verge of being mapped. The battlefield is going to be retention and lifetime value.

  Gary Vaynerchuk

  Thinking, Acquisition, Might

  8 Copy quote

• Revolve your world around the customer and more customers will revolve around you.

  Heather Williams

  Inspirational, Loyalty, Heart

  48 Copy quote

• Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

  Steve Jobs

  Educational, Loyal Customers, Satisfaction

  63 Copy quote

• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

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• Excellent firms don't believe in excellence - only in constant improvement and constant change.

  Tom Peters

  Inspirational, Loyalty, Educational

  56 Copy quote

• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  14 Copy quote

• It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Henry Ford

  Inspirational, Loyalty, Money

  127 Copy quote

• The first step in exceeding your customer's expectations is to know those expectations.

  Roy H. Williams

  Funny, Loyalty, Educational

  56 Copy quote

• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  38 Copy quote

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• Recruitment and retention are critical to sustain our Armed Forces with the best men and women willing to stand in the gap and make huge sacrifices to ensure our freedom.

  Zach Wamp

  Women, Sacrifice, Gaps

  8 Copy quote

• We're looking to have the ability to come in and be able to capitalize on the marketing in order to grow the top-line. We basically leverage what has worked with our other successful acquisitions - investment in marketing, retention and student services.

  John B. Larson

  Successful, Order, Marketing

  8 Copy quote

• Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.

  Mary Barnett Gilson

  Work, Organization, Groups

  4 Copy quote

• Customer satisfaction is worthless. Customer loyalty is priceless.

  Jeffrey Gitomer

  Inspirational, Loyalty, Business

  Twitter post from Feb 15, 2016

  92 Copy quote

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• President Hinckley's strong, continuing challenge to us is retention, which requires full cooperation between the missionary, the leaders and members.

  James E. Faust

  Strong, Leader, Challenges

  7 Copy quote

• When I hear people debate the ROI of social media? It makes me remember why so many business fail. Most businesses are not playing the marathon. They're playing the sprint. They're not worried about lifetime value and retention. They're worried about short-term goals.

  Gary Vaynerchuk

  Media, People, Goal

  8 Copy quote

• Dignity is as essential to human life as water, food, and oxygen.

  Laura Hillenbrand

  Oxygen, Water, Essentials

  Laura Hillenbrand (2010). “Unbroken: A World War II Story of Survival, Resilience, and Redemption”, p.183, Random House

  7 Copy quote

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• The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

  Richard Branson

  Keys, Loyal Customers, Expectations

  24 Copy quote

• If you meditate your mind will become razor sharp. Your memory and retention will be superb. New talents and abilities will begin to unfold. You will become younger each day, yet wiser.

  Frederick Lenz

  Memories, Buddhism, Meditation

  4 Copy quote

• Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.

  Jeffrey Pfeffer

  Organization, People, Effort

  20 Copy quote

• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  39 Copy quote

• Intelligence is in constant process of forming, and its retention requires constant alertness in observing consequences, an open-minded will to learn, and courage in readjustment.

  John Dewey

  Alertness, Open Minded, Process

  John Dewey, Jo Ann Boydston, Ralph Ross (2008). “The Middle Works, 1899-1924: 1920”, p.135, SIU Press

  4 Copy quote

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