Product is always king.
I think when the music and the product is amazing, people buy it.
You've seen certain credit type products that are going to be in nonbanks, like sophisticated CLO [collateralized loan obligation] tranches and stuff where the capital charge is so high that a bank simply will not own it. Someone will buy it, hedge it, trade it. But it won't typically be a bank.
Our global corporate investment bank competes with Goldman Sachs, Citibank, and a bunch of other banks that are in those businesses. We may have slightly different products or services, but so what? That's always been true in American business.
If you were a corporation needing financial services, and I can give you something better, faster, and cheaper across 12 products as opposed to eight, that's business. I'm doing it because I'm serving you; I'm not doing it because I want to be universal.
I don't think you're going to have one bank. Big companies aren't going to give us all their business. So they can pick and choose - by product, by country, whatever. We have major competition across every product in every place we operate.
We got a lot of excellent people and businesses from Bear and WaMu. But Bear definitely was more painful. WaMu got us into Florida, California, and other states, which was a huge benefit - to expand and grow and add middle-market, private banking, investment banking, and other products, too.
The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.
What marketers used to do is make average products for average people. That's what mass marketing is. They would ignore the geeks, and - God forbid - the laggards. It was all about going for the center. I don't think that's the strategy we want to use anymore.
To make a product, to market an idea, to come up with any problem you want to solve that doesn't have a constituency with an otaku, is almost impossible... There's a hot sauce otaku, but there's no mustard otaku.
I just people to get big bang for their buck. I just feel like I am really lucky that I still get the support that I do from my fans when it is so easy to download music for free. When fans go out and support and buy my music that really means a lot to me so I want to make sure that I give the very best I can when selling a product.
The thing about being on the majors, from the beginning, going into this, I was like, "I'm not going to be treated like a factory," because that's never the way it was done before. You're talking about a major label, we're talking about serious business; you're not an artist anymore, you're a business, you have to work in terms of product, you have to release a product, and I don't really think that way at all.
I hadn't studied theatre and I hadn't studied actor training or anything, but I did have a sense of movement and composition, and what the final product would be like, but luckily I had friends who were good actors, who would help me get them, who would get themselves to the place where a good director should get them to build characters.
I think people who want to use genetic technologies to gain a competitive edge for their children are engaging in a kind of overreaching that could really undermine our appreciation of children as gifts for which we should be grateful and, instead, to view them as products or instruments that are there to be molded and directed.
It's possible to make sense of what's morally at stake in an appreciation of the gift of life, or the gift of a child, without necessarily presupposing that there is a giver. What matters is that the gift - in this case, the child - not be wholly our own doing, our own product.
Unfortunately, most products are full of plastic and silicones and parabens and things that are really not good for us but they give that silky finish.
John D. Rockefeller was certainly the first to create a consumer product that was sold literally throughout the entire world. Those blue 5-gallon cans showed up in some of the remotest parts of the world.
I love the finished product, but I find working in the studio a chore - I use an old-fashioned setup, so the recording process can be frustrating.
Lyrics always fall short with the amount of energy thrown into the playing. Lyrics to some extent are just the product of a singer's insecurity with singing.
It can make you a little crazy when you are too connected to a product.
When you come from a privileged household, we've been able to buy monthly feminine products since the first day that we got our periods. A lot of women out there have absolutely no means to be able to afford something that seems as simple and as much of a no-brainer as a feminine product. I think Monthly Gift has a really brilliant cause - giving underprivileged girls free feminine products every month.
It may be a product of me being raised in episcopal church, but I have a love for ritual and theater and the significance of doing the exact same thing over and over. So I really love knowing every little thing I'm going to do during a show.
You have to be willing to spend an awful lot in that R&D phase before you see the benefits. When you look at the companies that have really won customers over in technology - say, Apple and Google - you find that they spend billions of dollars on R&D each year, often spending that much on a product before they ever make a dime back in profits.
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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