In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.
People will never forget how you made them feel.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Always do more than is required of you.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
Your most unhappy customers are your greatest source of learning.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Failure is simply the opportunity to begin again, this time more intelligently.
To succeed in business, to reach the top, an individual must know all it is possible to know about that business.
You can't build a reputation on what you are going to do.
The biggest risk is not taking any risk... In a world that changing really quickly, the only strategy that is guaranteed to fail is not taking risks.
There is only one boss. The customer.
A business that makes nothing but money is a poor business.
Do what you do so well that they will want to see it again and bring their friends.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
The best way to find yourself is to lose yourself in the service of others.
Customer service is not a department, it's everyone's job.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If you're not serving the customer, your job is to be serving someone who is.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Experience is simply the name we give our mistakes.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The biggest risk is not taking any risk.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
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