Leadership is anytime you seek to influence the thinking, behavior, or development of others.
If you want to know why your people are not performing well, step up to the mirror and take a peek.
[Marriage is] like signing a 356-page contract without knowing what's in it.
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
Positive thinkers get positive results because they are not afraid of problems.
The greatest leaders mobilize others by coalescing people around a shared vision.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Customer service should not be a department, customer service is everyone's job.
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
Your game is only as good as your practice.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
Have I done what is really important today?
Don't quack like a duck, soar like an eagle.
The cure for too much to do is solitude and silence.
The first principle of ethical power is Purpose... It is the picture you have of yourself - the kind of person you want to be or the kind of life you want to lead.
Catch people in the act of doing something right.
Do your best to succeed and push the limits without violating them.
People with humility don't think less of themselves, they just think of themselves less.
We are not just our behavior. We are the person managing our behavior.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.
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