When you're committed to something, you accept no excuses, only results.
Catching people doing things right is a powerful management concept.
Real communication happens when people feel safe.
Empowerment is all about letting go so that others can get going.
If you don't seek perfection, you can never reach excellence.
Knowing where you are going is the first step to getting there.
The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
Business is like tennis. Those who serve well win.
Take what you do seriously, but yourself lightly
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
The best minute you spend is the one you invest in people
One of the deepest principles of life and leadership: it's not about you.
Don't wait until people do things exactly right before you praise them.
People who feel good about themselves produce good results.
The cure for too much to do is solitude and silence.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Feedback is the breakfast of champions.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
Have I done what is really important today?
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.
[Marriage is] like signing a 356-page contract without knowing what's in it.
Customer service should not be a department, customer service is everyone's job.
We are not just our behavior. We are the person managing our behavior.
If you want your people to be responsible, be responsive to their needs.
People don't mind being challenged to do better if they know the request is coming from a caring heart
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