Don't find customers for your products, find products for your customers.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The purpose of a business is to create a customer.
Revolve your world around the customer and more customers will revolve around you.
I'll take fifty percent efficiency to get one hundred percent loyalty.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
If you're not serving the customer, your job is to be serving someone who is.
Profit in business comes from repeat customers
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
There is only one boss. The customer.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Unless you can find some sort of LOYALTY, you cannot find unity and peace in your active living.
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