The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Don't judge each day by the harvest you reap but by the seeds that you plant.
Nobody cares how much you know, until they know how much you care.
The future belongs to those who believe in the beauty of their dreams.
Everyone enjoys doing the kind of work for which he is best suited.
Your most unhappy customers are your greatest source of learning.
Opportunity is missed by most people because it is dressed in overalls and looks like work.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
Highly engaged employees make the customer experience. Disengaged employees break it.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Do what you do so well that they will want to see it again and bring their friends.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
The goal as a company is to have customer service that is not just the best, but legendary.
Appreciate everything your associates do for the business.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Business and human endeavors are systems...we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.
Every company's greatest assets are its customers, because without customers there is no company.
Your number one customers are your people. Look after employees first and then customers last.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
The only way to be truly satisfied is to do what you believe is great work
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