Customer Support Quotes

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  The goal as a company is to have customer service that is not just the best, but legendary.

  Sam Walton

  Inspirational, Business, Loyal Customers

  255 Copy quote

• Nobody cares how much you know, until they know how much you care.

  Theodore Roosevelt

  Motivational, Inspiring, Leadership

  Theodore Roosevelt (2015). “Theodore Roosevelt on Bravery: Lessons from the Most Courageous Leader of the Twentieth Century”, p.5, Skyhorse Publishing, Inc.

  623 Copy quote

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• Customer satisfaction is worthless. Customer loyalty is priceless.

  Jeffrey Gitomer

  Inspirational, Loyalty, Business

  Twitter post from Feb 15, 2016

  92 Copy quote

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• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

  Mahatma Gandhi

  Business, Important, Retail

  23 Copy quote

• Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

  Don Porter

  Inspirational, Business, Educational

  53 Copy quote

• Know what your customers want most and what your company does best. Focus on where those two meet.

  Kevin Stirtz

  Inspirational, Loyalty, Loyal Customers

  50 Copy quote

• Do what you do so well that they will want to see it again and bring their friends.

  Walt Disney

  Inspirational, Friends, Loyalty

  31 Copy quote

• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

  14 Copy quote

• Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

  Chip R. Bell

  Inspirational, Loyalty, Loyal Customers

  Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

  15 Copy quote

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• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Service Culture, Waiting

  10 Copy quote

• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Educational, Loyal Customers

  108 Copy quote

• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  14 Copy quote

• If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

  Jeff Bezos

  Inspirational, Motivational, Inspiring

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  72 Copy quote

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• A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

  Mahatma Gandhi

  Leadership, Spiritual, Educational

  1344 Copy quote

• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

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• The purpose of a business is to create a customer.

  Peter Drucker

  Motivational, Business, Loyal Customers

  Peter Drucker (2012). “The Frontiers of Management”, p.224, Routledge

  51 Copy quote

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• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  39 Copy quote

• It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.

  David Yu

  Inspirational, Art, Educational

  7 Copy quote

• If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

  Jakob Nielsen

  Design, Support, Site

  "GE brings customer service to light" by Dana Gardner, www.cnn.com. October 12, 1999.

  8 Copy quote

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• Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou.

  Dave Barry

  Errors, Giving, Support

  9 Copy quote

• The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

  Colleen Jones

  Support, Buying, Digital

  "Content and Clout: A Chat with Colleen Jones". Interview with Kristina Mausser, www.uxmatters.com. February 21, 2011.

  4 Copy quote

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• Treat customer support as a product.

  Keith Rabois

  Support, Treats, Customers

  "Lecture 14: How to Operate". Keith Rabois' "How To Start a Startup" lecture to the class at Stanford University in Stanford, California, genius.com. November 6, 2014.

  12 Copy quote

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• As a young designer explained to me bluntly: "Everyone upstairs is dumb," referring to the floor above the engineering lair at the 156 University office where customer support, administrators and salespeople sat. My first impulse was to laugh at his ridiculous, blithe dismissiveness, until I realized that it wasn't very funny.

  Katherine Losse

  Engineering, Laughing, Office

  Katherine Losse (2012). “The Boy Kings: A Journey into the Heart of the Social Network”, p.77, Simon and Schuster

  7 Copy quote

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• Some of the best ideas throughout the company's evolution have been from places all throughout the company whether it's an engineer or someone on the customer support team. Just different areas around the company.

  Mark Zuckerberg

  Team, Ideas, Support

  4 Copy quote