The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.
This is the biggest problem in analytics today.
Create a need for closure.
What’s broken, and how do we fix it?
Mental simulation is not as good as actually doing something. But it's the next best thing. And the right kind of a story is a simulation.
You've got a good idea, how do you make it stick?
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