We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Gansey appeared beside Blue in the doorway. He shook his empty bottle at her. "Fair trade," he told her in a way that indicated he had selected a fair-trade coffee beverage entirely so that he could tell Blue that he had selected a fair-trade coffee beverage so that she could tell him well done with your carbon footprint and all that jazz. Blue said, "Better recycle that bottle.
I want my legacy to be that I was a man of character, I was a God fearing man and somebody who bettered the sport in terms of the way I represented the sport. But also that fact that I was a fierce competitor and fought the best in the world and was able to come out on top, so if those things could be said about me, then I look at it as a job well done.
The only music minister to whom the Lord will say, 'Well done, thy good and faithful servant,' is the one whose life proves what their lyrics are saying, and to whom music is the least important part of their life. Glorifying the only worthy One has to be a minister's most important goal!
If we don't take care of our customers, someone else will.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
The goal as a company is to have customer service that is not just the best, but legendary.
There is only one boss. The customer.
Unless you have 100% customer satisfaction, you must improve.
The longer you wait, the harder it is to provide outstanding customer service.
If you don't genuinely like your customers, chances are they won't buy.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
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