The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.
Whether it's Facebook or Google or the other companies, that basic principle that users should be able to see and control information about them that they themselves have revealed to the companies is not baked into how the companies work. But it's bigger than privacy. Privacy is about what you're willing to reveal about yourself.
Well, we can't leave anyone behind just because they are sex workers or they are needle users, intravenous drug users, prostitutes.
The difference between a policy and a crusade is that a policy is judged by its results, while a crusade is judged by how good it makes its crusaders feel.
The drys seemingly are afraid of the truth. Why not take inventory and ascertain the true conditions. Let us not leave it to the charge of an antiprohibition organization, or to any other private association, let us have an official survey and let the American people know what is going on. A complete and honest and impartial survey would reveal incredible conditions.
Revolutions, we must remember, are always made by minorities.
To this day we seem to act in the world as though we know what's right for everybody.
When creating great experiences, it's not so much about doing what users expect. Instead, it's about creating a design that clearly meets their needs at the instant they need it.
Users scan a page looking for trigger words. If they find a trigger word, they click on it but if they don’t find it, they go to search. That’s the way it works on 99% of sites, although Amazon is an exception. That’s because Amazon has done a great job of training users to know that absolutely nothing on the home page is of any use.
A primary cause of complexity is that software vendors uncritically adopt almost any feature that users want.
If I learned one thing working at Facebook: If users are trying to use your app in a certain way, get out of their way and let them.
Metaphors are not user-friendly. They're difficult to find and difficult to use well. Unfortunately, metaphors are a mainstay of good lyric writing-indeed of most creative writing. ...metaphors support lyrics like bones.
The least flexible component of any system is the user.
This is the same problem I have with digital photography. The potential is always remarkable. But the medium never settles. Each year there is a better camera to buy and new software to download. The user never has time to become comfortable with the tool. Consequently too much of the work is merely about the technology. The HDR and QTVR fads are good examples. Instead of focusing on the subject, users obsess over RAW conversion, Photoshop plug-ins, and on and on. For good work to develop the technology needs to become as stable and functional as a typewriter.
We simply do not catch a high enough percentage of users to make the law a real threat, although we do catch enough to seriously overburden our legal system.
[According to Twitter] 24 percent of American Twitter users are African-American. That's about twice as high as African-Americans are represented in the population.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control. So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
Are you a person—with volition and maybe some stubbornness and at least the capacity if not the actual determination to do something surprising—or are you a tool? A tool just serves its user. It’s only as good as the skill of its user, and it’s not good for anything else. So if you want to accomplish something special—something more than you can do for yourself—you can’t use a tool. You have to use a person and hope the surprises will work in your favor. You have to use something that’s free to not be what you had in mind.
My view is that, just as in many businesses, brands really matter. There will always be a role for destination sites. Eighty million users come to our destination. I think that will be the vast majority of our future business.
Users of marijuana become STIMULATED as they inhale the drug and are LIKELY TO DO ANYTHING. Most crimes of violence in this section, especially in country districts are laid to users of that drug.
The reality of our century is technology: the invention, construction and maintenance of machines. To be a user of machines is to be of the spirit of this century. Machines have replaced the transcendental spiritualism of past eras.
Machines are admirable and tyrannize only with the user's consent. Where, then, is the enemy? Not where the machine gives relief from drudgery but where human judgment abdicates. The smoothest machine-made product of the age is the organization man, for even the best organizing principle tends to corrupt, and the mechanical principle corrupts absolutely.
The best way to improve perspective taking is to see users up close.
In direct navigation, users type exactly what they are looking for in the browser's web address field. This could be the exact domain name or web address. Millions of people do this, emphasizing the need for on- and off-line marketing and branding.
My background was computer science and business school, so eventually I worked my way up where I was running product groups - development, testing, marketing, user education.
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