Service Business Quotes - Page 2

• The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

  Michael Dell

  Keys, Views, Needs

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• We’re in the Customer Service business—we just happen to provide airline transportation.

  Colleen Barrett

  Transportation, Airline, Happens

  Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar (2012). “Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection)”, p.89, FT Press

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• I'm not in the service business.

  Nic Pizzolatto

  "'True Detective's' Nic Pizzolatto on Season 2, 'Stupid Criticism' and Rumors of On-Set Drama" by Lacey Rose, www.hollywoodreporter.com. August 6, 2014.

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• I don't think you can create effectively toward expectation. I'm not in the service business.

  Nic Pizzolatto

  Thinking, Expectations

  "'True Detective's' Nic Pizzolatto on Season 2, 'Stupid Criticism' and Rumors of On-Set Drama" by Lacey Rose, www.hollywoodreporter.com. August 6, 2014.

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• The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

  Anne M. Mulcahy

  People, Cost, Assets

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