The single biggest problem in communication is the illusion that it has taken place.
Seek first to understand, then to be understood.
If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.
Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.
The possibility of interpersonal communication has increased substantially with contemporary technology. But as compared with the major changes, which were long ago, these are not huge.
I think there's a worry that an excessive use or an almost exclusive use of text and emails means that as a society we're losing some of the ability to build interpersonal communication that's necessary for living together and building a community.
[Internet] technology, like anything else that mankind creates is a tool and that tool can be used for good or for evil, like a light saber. Technology is supposed to bring people together, streamline things and make life easier and in a lot of ways it does that. However, technology can also disconnect you from other people and break down the social network, the real social network of family and friends and interpersonal communication, and isolate people, make them feel alone, make them feel small. So it's a tool that needs to be used correctly.
You're talking about a younger generation, Generation Y, whose interpersonal communication skills are different from Generation X. The younger generation is more comfortable saying something through a digital mechanism than even face to face.
Small changes can magnifiy. The possibility of interpersonal communication has increased substantially with contemporary technology. But as compared with the major changes, which were long ago, these are not huge.
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