If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Don't be afraid to give up the good to go for the great.
High expectations are the key to everything.
The only way to be truly satisfied is to do what you believe is great work
Formal education will make you a living; self-education will make you a fortune.
To win without risk is to triumph without glory.
Only when the tide goes out do you discover who's been swimming naked.
Failure defeats losers, failure inspires winners.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
As we look ahead into the next century, leaders will be those who empower others.
The harder the conflict, the more glorious the triumph.
When you innovate, you've got to be prepared for everyone telling you you're nuts.
It is always the start that requires the greatest effort.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
I think that we can all learn from what smart companies are doing. My objective is to demonstrate what's possible, even during tough economic times. This is a period of great business dislocation, but that means it's also the time to try new things. This will be a challenge for existing companies. But the behaviors of smart companies can be learned.
Albert Murray's The Omni-Americans is the most valuable non-business book because it discusses how you have to draw upon everyone's creativity. America is a mash-up of cultures and traditions, and great businesses know how to tap the strengths of all their employees, whatever their background may be.
With the level of uncertainty we see today, more people are asking, how can you develop a strategy in a world that keeps changing so fast? They are afraid that a set of rigid principles will hinder their ability to react quickly. I argue that it is precisely at such times that you need a strategy.
Objectives can be compared to a compass bearing by which a ship navigates. A compass bearing is firm, but in actual navigation, a ship may veer off its course for many miles. Without a compass bearing, a ship would neither find its port nor be able to estimate the time required to get there.
To be strategic is to concentrate on what is important, on those few objectives that can give us a comparative advantage, on what is important to us rather than others, and to plan and execute the resulting plan with determination and steadfastness.
Focusing solely on what you can potentially do better than any other organization is the only path to greatness.
Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.
When I hear that Jennifer Lopez is such a role model for Latinas, on the one hand I respect her for her business sense and I respect her for her ambition. But she's in the entertainment world. She's done it on her looks and very specifically on her anatomy. Madonna is also considered a great businesswoman and so is Yoko Ono. I feel if I had a young daughter right now, I would feel a little discouraged if that was my daughter's primary role model for success and for young people, for Latinas and Latinos.
It's always bittersweet when you have a show that you own, that's against you. It's against one of our favorite comedies for NBC. And yes, that's part of the business model. House was on the Fox network for a number of years and was such a great business for the NBC-owned studio. That's part of what we're also trying to build. Hopefully, Mindy will help do that for us.
I think unfortunately in this gold rush mentality that we've been in for the last years there has been not enough focus on business model quality. So when push comes to shove, there actually aren't that many great businesses that can go public. Because I think if you're going to thrive as a public company, it presupposes that you make more money than you spend.
It's been a real success - one of the great business successes in the United States - to break down organization, to separate people too: it's part of consumerism. If you can drive people toward individual consumption, that's the highest goal in life. And furthermore, drive them into debt so they're trapped. You don't have to worry about a democracy function because people are trapped and they're alone.
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