Everything has its limit - iron ore cannot be educated into gold.
I attract a crowd, not because I'm an extrovert or I'm over the top or I'm oozing with charisma. It's because I care.
We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.
Eighty-five per cent of the crowd is going to fall in love with me - they're going to feel it, wow. But fifteen per cent are going to think, 'This guy is obnoxious.' I spend enormous time with them - every negative review of 'Crush It!' on Amazon has a response from me - and I can probably bring back ten of the fifteen.
I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
We let folks know we're interested in them and that they're vital to us. cause they are.
Separate educational facilities are inherently unequal.
What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
We think in generalities, but we live in detail.
Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
One impulse from a vernal wood May teach you more of man, Of moral evil and of good, Than all the sages can.
Study nature, love nature, stay close to nature. It will never fail you.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
I've been reading a lot of books on history, and watching a lot of educational TV. Wikipedia too, even though it is not reliable.
I am personally not against keeping animals at zoos, as they serve a huge educational purpose, but treating them well and with respect seems the least we could do, and with 'we' I mean not just zoo staff, but most certainly also the public.
So many books, so little time.
I said there was nothing so convincing to an Indian as a general massacre. If he could not approve of the massacre, I said the next surest thing for an Indian was soap and education. Soap and education are not as sudden as a massacre, but they are more deadly in the long run; because a half-massacred Indian may recover, but if you educate him and wash him, it is bound to finish him some time or other.
He who is in love is wise and is becoming wiser, sees newly every time he looks at the object beloved, drawing from it with his eyes and his mind those virtues which it possesses.
Never trust anyone who has not brought a book with them.
Map out your future, but do it in pencil.
We are shaped and fashioned by what we love
Love is most nearly itself When here and now cease to matter.
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