Customer Relationship Quotes

• A satisfied customer is the best business strategy of all.

  Michael LeBoeuf

  Inspirational, Loyalty, Business

  "Basics of retail Management". Book by Narendra Kumar et al.,

  66 Copy quote

  Show source

• Kind words can be short and easy to speak, but their echoes are truly endless.

  Mother Teresa

  Inspirational, Life, Motivational

  595 Copy quote

• Your most unhappy customers are your greatest source of learning.

  Bill Gates

  Leadership, Business, Motivation

  Bill Gates (2009). “Business @ the Speed of Thought: Succeeding in the Digital Economy”, p.86, Hachette UK

  167 Copy quote

  Show source

• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  38 Copy quote

  Show source
• 

  When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

  Dale Carnegie

  Relationship, Emotional, Remember You

  Dale Carnegie (2017). “The Quick and Easy Way to Effective Speaking”, p.161, Diamond Pocket Books Pvt Ltd

  149 Copy quote

  Show source
• 

  There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

  Sam Walton

  Inspirational, Money, Business

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  286 Copy quote

  Show source

• Courteous treatment will make a customer a walking advertisement.

  James Cash Penney

  Inspirational, Educational, Satisfaction

  "$Ell Your Little Heart Out!". Book by Alan L. Alford, p. 71, October 1, 2012.

  11 Copy quote

  Show source

• The most important thing in communication is hearing what isn't said.

  Peter Drucker

  Love, Inspirational, Life

  414 Copy quote

• It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

  Mark Cuban

  Business, Nice, Educational

  11 Copy quote

• Our business is about technology, yes. But it's also about operations and customer relationships.

  Michael Dell

  Success, Business, Educational

  13 Copy quote

• There is only one boss. The customer.

  Sam Walton

  Business, Loyal Customers, Boss

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  17 Copy quote

  Show source

• Customer relationships are defined by customers.

  Jim Sterne

  Customers, Defined

  4 Copy quote

• We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

  Eckhard Pfeiffer

  Educational, Accountability, Needs

  4 Copy quote

• Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.

  Fred Reichheld

  Book, Names, Differences

  11 Copy quote

• Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

  Marc Ostrofsky

  Corporations, Buying, Management

  "David vs. Goliath: Internet Entrepreneurship vs. Corporate America" by Marc Ostrofsky, www.huffingtonpost.com. June 29, 2011.

  4 Copy quote

  Show source