A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
Seek first to understand, then to be understood.
How you treat the one reveals how you regard the many, because everyone is ultimately a one.
Look at the weaknesses of others with compassion, not accusation. It's not what they're not doing or should be doing that's the issue. The issue is your own chosen response to the situation and what you should be doing. If you start to think the problem is "out there," stop yourself. That thought is the problem.
Nothing is more exciting and bonding in relationships than creating together.
In 1970 the top three skills required by the Fortune 500 were the three Rs: reading, writing, and arithmetic. In 1999 the top three skills in demand were teamwork, problem-solving, and interpersonal skills. We need schools that are developing these skills.
Treat them all the same by treating them differently.
While most of today's jobs do not require great intelligence, they do require greater frustration tolerance, personal discipline,organization, management, and interpersonal skills than were required two decades and more ago. These are precisely the skills that many of the young people who are staying in school today, as opposed to two decades ago, lack.
The amateur salesman sells products; the professional sells solutions to needs and problems.
To touch the soul of another human being is to walk on holy ground.
You can't talk your way out of a problem you behaved your way into!
You can't talk your way out of a situation you acted you way into.
If you want to have a more pleasant, cooperative teenager, be a more understanding, empathic, consistent, loving parent. If you want to have more freedom, more latitude in your job, be a more responsible, a more helpful, a more contributing employee.
To Retain those who are present, be loyal to those who are absent.
I teach people how to treat me by what I will allow.
You're talking about a younger generation, Generation Y, whose interpersonal communication skills are different from Generation X. The younger generation is more comfortable saying something through a digital mechanism than even face to face.
To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.
People with a scarcity mentality think there is only so much in the world to go around. It's as if they see life as a pie. When another person gets a big piece, then they get less. Such people are always trying to get even, to pull others down to their level so they can get an equal or even bigger piece of the pie.
When air is charged with emotions, an attempt to teach is often perceived as a form of judgment and rejection.
When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence.
Believe it or not, Marshal, I believe in talk therapy, basic interpersonal skills. I have this radical idea that if you treat a patient with respect and listen to what he's trying to tell you, you just might reach him. (87)
Love is a verb. Love – the feeling – is the fruit of love, the verb. So love her. Sacrifice. Listen to her. Empathize. Appreciate. Affirm her.
We must not let the actions or words of others determine our responses. Magnanimous people make the choice to respond to the indignities of others based upon their own principles and their own value system rather than their moods or anger.
Whether or not we belong to a church or service organization or have a job that provides meaningful service opportunities, not a day goes by that we can't at least serve one other human being by making deposits of unconditional love.
It's a fact that more people watch television and get their information that way than read books. I find new technology and new ways of communication very exciting and would like to do more in this field.
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