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  • No one can measure the loss of business that may arise from a defective item that goes out to a customer.

    W. Edwards Deming
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    W. Edwards Deming, Joyce (edited by) Orsini (2012). “The Essential Deming: Leadership Principles from the Father of Quality”, McGraw Hill Professional
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No one can measure the loss of business that may arise from a defective item that goes out to a customer. - W. Edwards Deming
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