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  • Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

    Seth Godin
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    Seth Godin (2006). “Small Is the New Big: and 183 Other Riffs, Rants, and Remarkable Business Ideas”, p.201, Penguin
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Marketing is the way your people answer the phone, the typesetting on your bills and your return policy. - Seth Godin
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