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  • Trust is the foundation of real teamwork. And so the first dysfunction is a failure on the part of team members to understand and open up to one another. And if that sounds touchy-feely, let me explain, because there is nothing soft about it. It is an absolutely critical part of building a team. In fact, it’s probably the most critical.

    Patrick M. Lencioni (2010). “The Five Dysfunctions of a Team: A Leadership Fable”, p.41, John Wiley & Sons