There was a guy with mental illness in the middle of the street just yelling and hollering. I have a number that I can call - it's not 911 - to tell them, "You need to help this man get out of the street." But you have to be that person, you have to pick up the phone, you have to do it; you can't just walk by and act like they're not people. They're somebody's kid, somebody's dad, somebody's brother.