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  • Customers long to interact with - even relate to - employees who act like there is still a light on inside.

    Chip R. Bell
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    Chip R. Bell, John R. Patterson (2009). “Take Their Breath Away: How Imaginative Service Creates Devoted Customers”, p.22, John Wiley & Sons
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Customers long to interact with - even relate to - employees who act like there is still a light on inside. - Chip R. Bell
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