Twitter is not a technology. It's a conversation and it's happening with or without you.
We're all learning here; the best listeners will end up the smartest.
Companies need connections to their markets to create long-term loyalty.
Some of the power has shifted from companies to people. Using social media tools (blogs, wikis, tagging, etc.) more individuals are creating semi-spontaneous 'groundswells' of opinions to which companies and other institutions are realizing they must respond. From marketing to consumers organizations are being pulled into engaging with individuals.
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