We get brilliant results from average people managing brilliant processes - while our competitors get average or worse results from brilliant people managing broken processes
First we build people, then we build cars.
Go see, ask why, show respect.
We place the highest value on actual implementation and taking action. There are many things one doesn’t understand and therefore, we ask them why don’t you just go ahead and take action, try to do something? You realize how little you know and you face your own failures and you simply can correct those failures and redo it again and at the second trial you realize another mistake or another thing you didn’t like so you can redo it once again. So by constant improvement, or, should I say, the improvement based upon action, one can rise to the higher level of practice and knowledge.
Environmentally friendly cars will soon cease to be an option...they will become a necessity.
Many good American companies have respect for individuals, and practice Kaizen and other TPS {Toyota Production System} tools. But what is important is having all of the elements together as a system. It must be practiced every day in a very consistent manner–not in spurts–in a concrete way on the shop floor.
Plans are things that change.
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