Faith is universal. Our specific methods for understanding it are arbitrary. Some of us pray to Jesus, some of us go to Mecca, some of us study subatomic particles. In the end we are all just searching for truth, that which is greater than ourselves.
Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.
I've been through a lot. I've thought a lot about life, and I've spent a lot of time studying history and science.
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