I am always impressed by the fact that even the tiniest amount of being listened to, the barest suggestion of the possibility of kind treatment, can bring such an immediate rush of emotion. I think this is because we are almost never really listened to. In my work as a psychologist, I am reminded every day of how infrequently we are heard, any of us, or our actions even marginally understood. And one of the ironies of my "listening profession" is its lesson that, in many ways, each of us ultimately remains a mystery to everyone else.
To learn to be charming is fairly easy - you can teach somebody to be charming and to learn human emotions - or to learn the behaviors that go with human emotions. A sociopath, a smart one, will study the way we emote, and will learn how to do that quite effectively.
Most of who we are is our deepest emotions, and someone who cannot feel those emotions in a positive way is never going to understand much about his fellow human beings.
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