Communications is at the heart of e-commerce and community.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control. So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
eBay had two main things that really spoke to me. It enabled individuals to do things that they could not have done without the Web. The second thing was what Pierre said: "People have met their best friends on eBay. What this has enabled is truly online community."
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