You've got to think about big things while you're doing small things, so that all the small things go in the right direction.
It is always easier to talk about change than to make it.
Interruptions: The average worker gets interrupted five times each hour. It takes an average of 5 minutes to handle each interruption and 1 minute to get back to what you were doing. This adds up to 30 minutes each hour or 50% of your time!! You've got to think about "big things" while you're doing small things, so that all the small things go in the right direction.
Most managers were trained to be the thing they most despise - bureaucrats.
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